Privacy Policy

1. Overview

CarryVue ("CarryVue," "we," "us," or "our") builds a travel and home record app that helps you plan what you pack, document what you own, and keep a clean record you can reference later. This Privacy Policy explains what information we collect, how we use it, who we share it with, and the choices and rights you have. It applies to the CarryVue mobile app, the CarryVue website at www.carryvue.com, and related services (together, the "Services").

By using the Services, you agree to the practices described here. If you do not agree, please do not use the Services.

2. Information we collect

Information you provide.

• Account information - your email address and authentication details when you create an account or sign in.
• Content you create - trips, routes, rooms, properties, items, packing lists, notes, values, serial numbers, receipts, and photos you add to your records.
• Support communications - messages you send us, including the contents of emails to Team@Carryvue.com.

Information collected automatically.

• Device and app data - device model, operating system version, app version, and basic diagnostic or crash information needed to operate and improve the app.
• Usage data - limited, aggregated information about how features are used to maintain reliability and improve the product.

We do not collect precise location data, and we do not use your content to build advertising profiles.

3. How we use your information

• To provide core features - storing your trips and home records, syncing across your devices, and generating exports.
• To authenticate you and keep your account secure.
• To respond to support requests and communicate important service updates.
• To diagnose problems, prevent abuse, and improve the reliability and quality of the Services.
• To comply with legal obligations.

We do not sell your personal information, and we do not use your personal content for third-party advertising.

4. How information is shared

We share information only in limited circumstances:

• Service providers. We use trusted infrastructure providers (for example, cloud hosting, database, and storage providers) that process data on our behalf under contractual confidentiality and security obligations. These providers are not permitted to use your data for their own purposes.
• Legal and safety. We may disclose information if required by law, regulation, legal process, or to protect the rights, safety, and security of our users or the public.
• Business transfers. If CarryVue is involved in a merger, acquisition, or asset sale, your information may be transferred, subject to this Policy.

5. Data storage and security

Your data is encrypted in transit and at rest using industry-standard protocols. Photos and documents are kept in secure cloud storage with access controls. We restrict internal access to personal data and review our security practices on an ongoing basis. No method of transmission or storage is completely secure, but we work to protect your information using commercially reasonable safeguards.

6. Data retention

We retain your content and account information for as long as your account is active or as needed to provide the Services. When you delete an item, trip, or record, it is removed from your active data. When you delete your account, we delete or de-identify your personal data within a reasonable period, except where we must retain limited information to comply with legal, accounting, or security obligations.

7. Your rights and choices

• Access and export. You can export your data at any time from Data Controls in Settings.
• Correction. You can edit your records and account details directly in the app.
• Deletion. You can permanently delete your account and saved records from within the app, under Settings. You may also request deletion by emailing Team@Carryvue.com.
• Regional rights. Depending on where you live (for example, the EEA, UK, or California), you may have additional rights to access, correct, delete, or restrict processing of your personal data, and to object to certain processing. We honor these rights as required by applicable law.

8. Account deletion

To delete your account and associated data, open the app, go to Settings, and choose Delete Account. This permanently removes your trips, home records, photos, and account information from active systems. If you need help, contact Team@Carryvue.com and we will assist you.

9. Children's privacy

CarryVue is not directed to children under 13 (or the minimum age required in your jurisdiction), and we do not knowingly collect personal information from them. If you believe a child has provided us personal information, contact us and we will take appropriate steps to delete it.

10. International users

We may process and store information in countries other than where you live. Where required, we use appropriate safeguards for international data transfers consistent with applicable law.

11. Changes to this policy

We may update this Privacy Policy from time to time. When we make material changes, we will update the "Last updated" date above and, where appropriate, provide additional notice. Your continued use of the Services after an update means you accept the revised Policy.

12. Contact us

For privacy questions, data requests, or any concerns about this Policy, contact us at Team@Carryvue.com. We aim to respond to privacy inquiries within a reasonable timeframe, typically within 30 days.